Technical Support
1. What type of technical support will be available to customers during this sunset period?
The GorillaStack technical team are still on hand to support with critical issues, such as system downtime. You can visit GorillaStack’s Status Page to learn more about this: https://status.gorillastack.com/
2. Will there be any changes to the current support services offered by GorillaStack?
There will be no further product development.
3. Will there be a dedicated support team for sunset-related issues?
Yes, please reach out at Contact Support - GorillaStack and your question will be routed to the right team.
4. What channels (email, phone, chat) will customers be able to use to access technical support during the sunset period?
The same channels that you used so far, will remain available. No channels will be discontinued until the product is discontinued. We encourage you to reach us at Contact Support - GorillaStack.
5. Will customers still receive assistance with troubleshooting and resolving issues related to GorillaStack functionality?
Yes, customers can get assistance from GorillaStack support team.
6. Are there any specific issues or types of support that will not be provided during the sunset period?
Our support team will resolve any issues that do not require major code changes.
7. Will there be any limitations on the depth or complexity of support provided?
We are happy to provide any level of support that you need, but our resources are limited, so please check our documentation and API’s first. docs.gorillastack.com
8. Will there be updated documentation or self-help resources provided to customers to assist with common issues?
We will be updating this FAQ page with anything that we see as a common problem across our customers.
9. How will critical or high-severity issues be handled during the sunset period?
Our commitment is to keep the product up and running during the sunset period. Contact us on our support channels if you experience problems with the product.
10. What support will be available to assist customers with transitioning to the recommended alternative solution?
There is no specific support planned.
11. When is the final date that technical support will be available for GorillaStack?
Technical support will be available until GorillaStack is discontinued.
12. Will there be any grace period after the discontinuation date for final support queries?
No. We won’t be able to provide support after the final sunset date.
13. How will customers be informed about the details, limitations and changes to support availability during this sunset period?
All this is available on the FAQ page that will be available as part of the GorillaStack documentation page.