General Questions
1. Why is GorillaStack being discontinued?
The decision to discontinue GorillaStack was not made lightly. After careful consideration and significant review, we made the strategic decision to sunset GorillaStack as it will allow us to focus on other key areas of the business and allocate more resources towards innovation and improvements that will provide greater value to our clients in the long run.
2. When will GorillaStack be discontinued?
This depends on your contract. Please refer to the email communication which has more information about your specific sunset date.
3. What will happen to my data after GorillaStack is discontinued?
All customer data stored by GorillaStack will be permanently deleted within 10 days after the End of Life date.
4. What data is available for me to export from GorillaStack?
Users can retrieve data on demand using the GorillaStack public API for Events, Rules, Tag Groups, Deployed Templates, User Groups and Users. Documentation for how to use the public API can be found at https://docs.gorillastack.com/swagger/v2. API keys can be created from the User profile page in GorillaStack.
5. What do I need to do next?
We recommend the following steps as next action:
- Review Alternative Solutions: We recommend transitioning to Flexera, which offers comprehensive features. If you haven’t already done so, you can register your interest to learn more about the solution here: https://info.softwareone.com/Gorilla-Stack-Sunset.html.
- Export Your Data: Ensure you export any necessary data from GorillaStack before your discontinuation date.
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Offboarding:
- Cancel subscription in the Billing Portal → follow this Navigation Video
- Delete Team in GorillaStack → follow this Navigation Video
- Delete IAM roles in your Cloud platform account to ensure GS no longer have access to your data
- Utilise Support Resources: Our support team is available to assist you with your questions. Please reach out at Contact Support - GorillaStack for personalised help.